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FOR-PD Course Help Desk/Technical Support

Technical Support
Help Desk

Help Desk Hours:

Monday - Friday: 9AM - 4PM (EST)
6PM - 10PM (EST)
Saturday: 10AM - 3PM (EST)

Phone Numbers:

(Toll Free) Florida Calls Only: 1-866-863-READ
(1-866-863-7323)
Local Calls: 407-249-4702

Email or AOL Instant Messenger:

Email Support: forpdhelp@mail.ucf.edu
AOL Screen Name: forpdhelp

Special Notice: The FOR-PD Help Desk and offices will be CLOSED (for both daytime and evening hours) on Friday, July 4, 2008 in observance of the 4th of July Holiday. The Help Desk WILL be OPEN on Saturday, July 5, 2008 from 10 am - 3 pm EST. Normal Help Desk hours will resume on Monday, July 7, 2008.

For the answers to our most common technical support calls and solutions on how to fix them yourself, please visit the troubleshooting section within the course.

If you need technical support beyond that which your facilitator or school technology coordinator can offer, please contact the FOR-PD Technical Support Help Desk via any of the contact methods offered on this page: calling, emailing, instant messenging, joining us in a live chat, or filling out the Tech Help Form below.

Describe your problem as completely as possible and leave your full name and return phone number (including area code) and someone will get back to you. If you do not receive a response within 24-48 hours, please email the Project Director at forpd@mail.ucf.edu or contact our Administrative Office.

Helpful Hint: When contacting the FOR-PD Help Desk regarding inactive course links, please be sure to provide the following information:

  • Lesson number
  • Page number
  • Title of link
  • Any other important information to help us find the broken link, such as, Required Reading, Additional Resource, Classroom Application, etc.

Tech Help Form

Please fill out the following form if you are having a technical problem with the FOR-PD course. The form will be sent to the FOR-PD Help Desk and someone will get back to you within 48 hours.
Name:
WebCT ID:
Email Address:
Enter Email Again:
Section:
Problem:
  

Chat Live

Chat Live with the Help Desk. First, make sure that we are online. The button below will tell you whether we are online or offline. Next, click on Set Screen Name and type your name. Then, click in the light blue box below to type your message. Press Enter to send it. This requires you have Macromedia Flash installed on your computer.


Other Methods for Receiving Course Technical Support

If you have other questions, regarding registration, course information, facilitator information, or other non-technical questions, please contact our Administrative Office.